Mornings?!?!

Well I'm sitting here on my break at work terribly confused. As you all know, I've been working night shifts. Well, this morning I had class from 6-9 and now I'm at work until 3. Working mornings and nights are much much different! I got thrown into breakfast and I don't even know the menu! Today was supposed to be my support day for burgers but I won't start that until lunch time.

My class required me to get up at 4 this morning in order to get to work on time. I feel like I've been up for forever and it's only 10:15. Today is going to be a long day but it will be nice because I'm done at 3! I would so much rather work this shift but my body is finally getting adjusted to the other one...so it's a tough adjustment, plus I don't really have a preference choice.

This morning I learned all about the 4 key basics to Disney; safety, courtesy, show and efficiency. Basically these were created as an overall company language so everyone has the same goals for how to treat the guest and how to act. Walt Disney again "talked to us" about how we are apart of creating the magic here for everyone. Although the class was really hard to stay awake for, because it was so early,there were some interesting and informational facts I learned. I think my favorite part was hearing all the stories that my instructor told us about guest interactions and how doing the simplest things for us, can makes a guests vacation. I'll share a quick one for you!

A family walked up to the cash register to pay for their meal and the cashier over heard the mom and daughter talking about how this girl was going to lose her front tooth soon. Her brother had said. "Well that sucks for you, the tooth fairy isn't going to know we're here so I guess that means she's not visiting you!" This obviously saddened the little girl, so the cast member had said well (brother) you are right but did you know that the fairies are all friends? We actually have a fairy here that works pretty closely with the tooth fairy, you might have heard of her, her names Tinker Bell! The girls eyes instantly lit up. The cast member said, "If you lose your tooth here you'll just have to wait and see, she will come." So then she proceeded to check the family out and stopped the mom as they were leaving and said here take this and handed her a Tinker Bell pin, she said, "if she loses her tooth leave this under her pillow." So the next day, the cast member was re stocking the shelf when who came up to her? The little girl. The family had come back because the little girl wanted to show her the pin!

It's stories like this that make me so happy. A pin costs nothing for this company, but it's an experience that family will remember forever. I'm feeling a little better today but still not great, I can't wait to take a nap after work! Hope everyone has a great day!