This week of work has been a little bit better. We're still at about 90% capacity so it's been fairly busy. Two nights ago it we got hit with a huge rush and I was in Pizza/Pasta. Some girl was at the "catcher" position and was so stressed out I told her I would switch with her. My manager Jeremy has recognized that I did this and gave me one of those 4 keys cards that said "You were Johnny on the Spot tonight. Thanks for doing everything asked plus more!"
Last night I got put in Pizza/Pasta again but this time was there literally ALL night. It's the only position I was at for 7 and a half hours....this shop is nice when you have a good group of people in there but it also requires the most work and communication so as soon as you get 1 person that doesn't know what they're doing the whole place gets thrown off. We had asked for someone to get replaced because it was busy and she wasn't doing her job and they replaced her with someone even worse....Haha so I had a guest that was waiting on an order that should normally take 7 minutes...wait 25 minutes. I felt so bad because his family had already eaten so when his order finally came up I had apologized, gave him his food for free and walked him to the table he was at. Thankfully he was very understanding. I was very frustrated but I got my break a couple minutes later. When I was walking into the cafeteria, I saw him and he thanked me again. My manager came up to be and told me he walked up to him and complicated me highly so he was going to award me "A Guest Fanatic Card" that is something different but also goes on my record card. So that made me feel really good!
Finally, at the end of the night people started calling me the "Pizza/Pasta Princess" because the other cast members were laughing that I always get put in this shop. One of my other managers then came up to me and said "Kelly I just want you to know that we could our ACEs in our highest places" and handed me a 4 keys card. So I got 3 of them in 2 days! YAY!
I work the next 2 nights and then have a few days off which I'm really looking forward to!